Claims and problems with your order
If your order arrived damaged, defective, is different from what you bought or has not arrived, you can send us your claim here. You can also use the chat assistant (💬 button), which guides you step by step.
How it works
- Submit the form below with your order number (for example #1001), the email used for the purchase, what happened and which product it is. You must claim within 7 days of delivery.
- We reply by email within 1 to 2 business days. We will ask for photos of the product and packaging when applicable.
- We resolve it: if the claim is valid, we send a replacement or refund the amount, at your choice. You do not need to return the product.
Please note
- A maximum of one replacement per order.
- We do not accept returns for change of mind or for the size or color chosen. See our refund policy.
- Undelivered orders are investigated with the carrier.