Refund policy

Refund and return policy

We want you to be happy with your COSMOKID purchase. If there's any problem with your order, write to us and we'll fix it.

Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you bought, write to us within 7 days of delivery with your order number and photos of the product and packaging. You can choose a replacement or a refund of the amount paid. You don't need to return the product.

Orders that don't arrive

If your order doesn't arrive within the delivery time stated in our shipping policy, write to us and we'll investigate with the carrier. If it's lost, we'll send a new one or refund you.

Change of mind and sizes

Because we ship directly from our supplier and international returns aren't feasible, we don't accept returns for change of mind or for the chosen size or color. Please check the description, measurements and size guide carefully before buying. Clothing uses Asian sizing and usually runs small.

How to request it

Write to us from the contact page with your order number and photos. We'll reply by email as soon as possible.

Refunds

Approved refunds are credited to the original payment method within 5 to 10 business days. If the problem is on our side (damaged, defective, wrong or undelivered item), the full order amount is refunded.